The National Consumer Tribunal has confirmed a settlement agreement between the National Consumer Commission (NCC) and We Buy Cars (Pty) Ltd, following complaints lodged by consumers over the past three years.
In a media statement released on Tuesday, the NCC said the settlement was the result of constructive engagement between the parties. The agreement was referred to the Tribunal on 3 December 2025 and was confirmed on 19 December 2025, making it a consent order in terms of Section 74(1) of the Consumer Protection Act (CPA).
In terms of the settlement, We Buy Cars has agreed to pay an administrative fine of R2.5 million. The company will also refund a total amount of R3 419 971.83 to 31 affected consumers. These refunds relate to complaints where consumers alleged that the supplier failed to provide remedies in line with the sale agreements.
As part of the agreement, We Buy Cars has committed to revising its terms and conditions to ensure alignment with the CPA. The NCC said its investigation found that certain provisions in the company’s sale agreements, particularly those dealing with warranties and terms of sale, contravened the Act.
The settlement further requires We Buy Cars to implement a Consumer Awareness Programme. The programme is aimed at educating consumers about the purchase of pre-owned motor vehicles, consumer rights and obligations, and the rights and responsibilities of suppliers under the CPA.
In addition, We Buy Cars has agreed to create 300 job opportunities at various levels over a five-year period. These jobs will be created over and above the company’s current employment plans and are intended to enhance customer service capacity and improve the overall consumer experience.
The NCC said it had received complaints over the last three years from consumers who claimed that We Buy Cars did not provide remedies in accordance with signed sale agreements. Following these complaints, the Commission formed a reasonable suspicion that the company’s terms and conditions contravened several provisions of the CPA.
An investigation was conducted into the complaints, and the NCC concluded that aspects of the sale agreements were not compliant with the Act. The matter was then resolved through a settlement agreement, which has now been confirmed by the Tribunal.
Welcoming the consent order, Acting NCC Commissioner Hardin Ratshisusu said the settlement concludes the Commission’s investigation into We Buy Cars’ contraventions of the CPA. He said the agreement ensures that affected consumers will receive redress and that the company has committed to reviewing and amending its terms and conditions to ensure full compliance with the law.
The NCC said the consent order reinforces.
At the time of publication, We Buy Cars had not commented on the issue.
